Version 2026-09.2 · Effective September 1, 2026 · Last revised August 31, 2026
The short version (the full terms below are what binds):
These terms are an agreement between you and EXCOM AI L.L.C-FZ (Meydan Free Zone, Dubai, United Arab Emirates — "ExCom.ai", "we"), and they govern your use of Anycast, an AI teammate for businesses. By creating an account, accepting an invitation to a workspace, or using the service, you accept them. If you are accepting for a company, you confirm you have the authority to bind it. You must be at least 18 years old to use the service.
Anycast provides workspaces in which an AI assistant works for your team: it converses, reads and produces documents, builds dashboards and reports, runs scheduled jobs, connects to systems you choose to connect, and reads public web sources when you ask it to. The assistant works autonomously within your workspace on your instructions. The service evolves continuously; features may be added, changed, or retired as part of normal operation, and we will not remove a core capability you depend on without reasonable notice.
Anycast is built for professional use by businesses and organizations, not for consumers. You are responsible for the people you invite into your workspace, for keeping sign-in credentials safe, and for what is done under your accounts. Notify us promptly at support@excom.ai of any unauthorized use.
The assistant's output is assistive, not authoritative. AI-generated content can contain errors, omissions, or statements that sound confident and are wrong. You review output before relying on it or distributing it. Anycast does not provide legal, medical, tax, accounting, or investment advice — output that touches those fields is drafting support for you and your professional advisers, and consequential decisions remain human decisions, made by you. Output produced for you may resemble output produced for others when the instructions are similar. We are not liable for actions you take in reliance on output without appropriate review.
Use of the service is subject to our Acceptable Use Policy, which is part of these terms. In short: lawful use only, no political campaign production, no unsolicited mass messaging, and you are responsible for the data you bring in and the sources you point the assistant at. Breach of the AUP is a breach of these terms.
Everything you put into your workspace remains yours. Everything the assistant produces for you in your workspace is yours to use, and to the extent we hold any rights in that output, we assign them to you on delivery. The degree to which AI-generated material is protectable by copyright varies between countries and is not something we can guarantee.
With ownership comes responsibility: products, documents, analyses, or software you build with Anycast and distribute to others are your products — you are their producer, we make no warranty to your customers or end users, and you are responsible for their compliance with the laws that apply to you. Content you choose to publish through a shareable link is public: you are responsible for it, and we may withdraw a link that breaches these terms or the law.
The platform itself — the software, the assistant's configuration, industry packs, templates, prompt and workflow engineering, and the general know-how embodied in the service, including improvements derived from aggregate usage — remains ours. You receive a right to use the service during your subscription, not a license to the platform. Nothing in this section touches your data or your outputs (§5); no customer content is used to build another customer's workspace. If you give us feedback or suggestions, we may use them without obligation to you.
You choose what to connect — mailboxes, databases, repositories, APIs. You warrant that you are entitled to connect what you connect and to grant the access the credentials carry. Scope is your choice (we recommend read-only and least privilege); the assistant acts only within the credentials you give it, and we are not responsible for what those credentials lawfully permit. You can disconnect at any time.
A trial gives you the full service for a defined period so that you can evaluate it on real work. Trial usage is never charged. Trials include a usage allowance (an amount of AI work per month, stated in the product); at the allowance the service slows rather than stops. A trial ends when its period ends or when it converts to a paid plan; we may also end or pause a trial with notice. Your data is kept through a pause and through the export window in §17.
Paid plans include a monthly amount of AI work as described in your plan; in a heavy month the service slows rather than stops. Fees are billed as agreed at purchase, exclusive of VAT and other applicable taxes; invoices are due net 30. We may change prices on renewal with at least 30 days' notice. If an invoice goes unpaid we remind you, then reduce capacity, and only then suspend — and suspension never deletes anything: your data and export rights (§17) remain.
If your workspace was provided through a partner, your commercial terms — pricing, billing, support — are the partner's contract with you, and these terms govern your use of the platform itself. Your partner may extend, convert, pause or resume your workspace under its agreement with you; questions about that go to your partner.
The service is built on third-party AI models and cloud infrastructure. We may change models, providers, or infrastructure at any time, provided capability remains equivalent or better. We are not liable for outages or degradation caused by an upstream provider's failure, and such events count as force majeure. Where a service level has been agreed in writing, its exclusive remedy is service credits. Neither party is liable for a failure or delay caused by events beyond its reasonable control — including infrastructure or upstream-provider failure, network or power outages, natural events, or government action — provided it takes reasonable steps to mitigate.
Our Privacy Policy describes what we process and why. Workspace content is processed to provide the service and on your instructions; workspaces are isolated from each other. The service is hosted on Google Cloud in the United States, and by using it you instruct us to process your content there; AI processing uses third-party model providers under contract with us. Where personal data in your content is subject to GDPR, LGPD, the UAE Personal Data Protection Law or similar law, you are the controller of that data and we process it for you; a data-processing agreement is available on request and prevails over this section for the matters it covers.
We collect usage and performance data about the service — how much work ran, how long it took, whether it failed — to operate, secure, meter and improve it. That data does not include the content of your work.
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that output will be accurate (§3 is the rule for output). Features marked beta or preview, free plans, and trials are offered without any warranty at all. If a third party claims the service itself (as provided by us, excluding your content and anything you connect or direct it to produce) infringes their intellectual property, we will at our option procure the right to continue, modify the service to be non-infringing, or refund prepaid fees for the affected period — this is our sole obligation and your sole remedy for such a claim.
To the maximum extent permitted by law: our total aggregate liability arising out of or in connection with these terms, across all claims, is capped at the greater of the fees you paid for the service in the twelve months preceding the event giving rise to the claim or USD 100; and we are not liable for indirect or consequential loss, lost profits, lost business, or loss of data beyond what our backups can restore.
These limits do not apply to liability for fraud, wilful misconduct or gross negligence, for death or personal injury caused by negligence, or to any other liability that cannot be limited under the law that applies to you. Where a law that applies to you gives you rights that cannot be waived by agreement, those rights prevail over anything in these terms.
You will defend and indemnify us against third-party claims arising from: your content and the data you bring in or connect (§7); products and outputs you distribute (§5); and your breach of these terms or the AUP. We will notify you of any such claim within a reasonable time of becoming aware of it (a delay does not reduce your obligation except to the extent it prejudices your defense), give you control of the defense, and not settle it without your consent, not unreasonably withheld.
Each of us protects the other's non-public information with at least the care used for our own, uses it only to perform under these terms, and discloses it only to people who need it and are bound to confidentiality. Your workspace content is confidential information. Disclosures required by law are permitted with notice where lawful. This obligation lasts for three years after these terms end; for workspace content, for as long as we hold it.
We may suspend a workspace, or a specific activity in it, for breach of the AUP (see its enforcement section), for non-payment after the steps in §9, or where its continued operation poses a security, legal or stability risk to the service or to other customers — with notice where practical, immediately where necessary, and lifted as soon as the cause is resolved. Suspension never deletes anything.
You can stop using the service at any time; paid periods already invoiced are not refunded unless agreed otherwise. We may terminate for material breach of these terms that is not cured within 30 days of notice. We may also terminate for convenience on 60 days' notice, in which case we refund any prepaid fees for the period after termination. After termination, you have a 30-day export window in which your data remains available for export, after which it is deleted. Sections that by their nature survive — confidentiality (§15), IP (§6), liability (§12–14), governing law (§20) — survive.
We give notice by email to the address on your account or by a message in the app; notice is effective when sent. You give notice to support@excom.ai. Keep your account email current.
We may update these terms. The current version always lives at this address and each version is dated. For material changes we give at least 30 days' notice before they take effect and ask for re-acceptance in the app; if you do not agree, you may terminate before the effective date and we refund any prepaid fees for the period after it. Continued use after the effective date constitutes acceptance. The version you accepted is recorded with your account.
These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Disputes that cannot be resolved amicably within 30 days are finally settled by arbitration under the rules of the Dubai International Arbitration Centre (DIAC), seated in Dubai, in English, by one arbitrator, using DIAC's expedited procedure where the amount in dispute permits. Any claim must be brought within twelve months of the event giving rise to it, to the extent the law that applies to you allows a limitation period to be agreed. Either party may instead bring a claim not exceeding USD 25,000 before the courts of Dubai, and either party may seek urgent injunctive relief to protect confidentiality or intellectual property in any competent court.
These terms (with the AUP, the Privacy Policy and any data-processing agreement) are the entire agreement between us regarding the service and supersede prior discussions. If a provision is held unenforceable, the rest stands and the provision is applied to the extent the law allows. Not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them within our group or in a merger or sale. You represent that you are not subject to sanctions, and will not use the service in violation of export-control or sanctions laws that apply to you or to us. These terms create no rights for anyone who is not a party to them. We may identify you as a customer by name and logo in our materials; tell us at support@excom.ai if you would rather we did not, and we will stop. These terms are written in English; translations are provided for convenience and the English version prevails. Where your workspace is provided through a partner, that partner is not our agent and cannot vary these terms.
Questions about these terms: support@excom.ai.
Anycast is a product of ExCom.ai (EXCOM AI L.L.C-FZ, Meydan Free Zone, Dubai). See also our Acceptable Use Policy and Privacy Policy.